This Privacy Policy explains how Vendnovo collects, uses, stores, discloses and protects personal information when merchants, store customers, payers and visitors use our platform.
Effective date: 14 September 2026This Privacy Policy applies to the Vendnovo website, merchant dashboard, hosted payment pages, payment links, payment forms, merchant storefronts, checkout services, order management, subscriptions, notifications, support services and related platform features.
By accessing or using Vendnovo, you acknowledge that your information will be handled as described in this policy.
We collect information provided in support requests, complaints, emails, notifications, merchant webhooks and other communications with Vendnovo.
We may receive information:
We use personal information to:
Where applicable law requires a legal basis, we process information based on one or more of the following:
You may withdraw consent where processing depends on consent. Withdrawal does not affect processing already carried out lawfully.
Merchants operate their individual storefronts on Vendnovo. A merchant may collect and use customer information to fulfil orders, provide customer service, manage returns and comply with legal obligations.
When you buy from a merchant, relevant details may be made available to that merchant, including your name, contact details, delivery information, order contents and payment status.
Payments may be processed through third-party providers such as Stripe, PayPal, Paystack and Flutterwave. These providers process payment information according to their own privacy policies and regulatory obligations.
Vendnovo does not normally receive or store your complete card number or card security code when payment is entered directly on a gateway’s hosted payment page.
For cryptocurrency transactions, we may process wallet addresses, network details, expected amounts, transaction hashes, confirmation status and related blockchain information. Blockchain transactions may be publicly visible and cannot generally be removed from the blockchain.
Where bank-transfer details are displayed, the receiving account belongs to the relevant merchant unless clearly identified as a platform payment.
We may share relevant information with:
We do not sell personal information in exchange for direct monetary payment.
Vendnovo may use cookies and similar technologies to maintain login sessions, preserve carts, secure checkouts, remember preferences, prevent fraud and understand platform usage.
Some cookies are necessary for authentication, checkout security and core platform operation. Blocking essential cookies may prevent parts of the platform from functioning correctly.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including account administration, transaction records, fraud prevention, dispute handling, tax, accounting and legal compliance.
Retention periods may differ depending on the type of information, transaction status, applicable law and whether an account or dispute remains active.
When information is no longer required, we may delete, anonymise or securely restrict it, subject to legal and technical requirements.
We use reasonable administrative, technical and organisational safeguards designed to protect personal information. These may include encrypted credentials, access controls, transaction verification, checkout tokens, database locking, security monitoring and activity logs.
No internet transmission or storage system can be guaranteed to be completely secure. Users should protect their passwords, sign out from shared devices and notify us if they suspect unauthorised account activity.
Depending on your location and applicable law, you may have the right to:
We may need to verify your identity before completing a privacy request. Some requests may be limited where retention or processing is required by law, security obligations or valid legal claims.
Send privacy requests to [email protected] .
Because Vendnovo, its merchants and service providers may operate in different countries, information may be processed outside the country where it was collected.
Where required, we use appropriate contractual, organisational or legal safeguards for international transfers of personal information.
Vendnovo is not intended for anyone who is legally unable to enter the relevant transaction or agreement without permission from a parent or legal guardian.
If you believe personal information was submitted by a child without the required permission, contact us so the matter can be reviewed.
We may update this policy when platform features, legal requirements or privacy practices change. The revised policy will be published on this page with an updated effective date.
Material changes may also be communicated through the platform, account dashboard or email where appropriate.
For questions, complaints or requests concerning this Privacy Policy or personal information, contact:
Email: [email protected]
Please include enough information to identify your account or transaction, but do not send passwords, full card numbers or other sensitive security credentials by email.
