These Terms and Conditions govern your access to and use of Vendnovo, including merchant accounts, storefronts, payment links, payment forms, hosted checkout, subscriptions, orders, payment gateways and cryptocurrency-payment features.
Effective date: 14 September 2026By visiting, registering with, accessing or using Vendnovo, you agree to these Terms and Conditions and our Privacy Policy.
If you use Vendnovo on behalf of a business, you confirm that you have authority to accept these terms on behalf of that business.
If you do not agree to these terms, you must not use the platform.
You must be at least 18 years old and have the legal capacity to enter a binding agreement to open and operate a merchant account.
You must not create an account using false information or attempt to avoid an eligibility, identity-verification, compliance or account restriction.
Additional eligibility requirements imposed by payment gateways, financial institutions or local law may also apply.
Vendnovo provides technology that allows merchants to create storefronts, list products, generate payment links and forms, receive payment notifications and manage transactions.
Unless expressly stated otherwise, Vendnovo is not the seller, manufacturer, supplier or fulfiller of products displayed in an independent merchant’s store.
The merchant is responsible for its products, descriptions, pricing, stock, fulfilment, delivery, customer support, returns and legal compliance.
You must provide accurate and current information when creating or updating an account.
You are responsible for:
We may request identity, business, payment or compliance information before enabling or continuing access to particular services.
A merchant must:
A merchant must not use customer details obtained through Vendnovo for unrelated or unlawful marketing.
Store-customer accounts are specific to the relevant merchant store. A Vendnovo merchant account does not automatically create or provide access to a customer account in another merchant’s store.
Customers may be permitted to register with a merchant’s store, maintain a cart, create a wishlist, rate eligible products and view order history.
Guest checkout may be available where the merchant and transaction type allow it. Guests must provide accurate payer and delivery information.
You must not use Vendnovo to:
We may investigate suspected misuse and cooperate with payment providers, affected users and lawful authorities.
Payments may be processed by third-party providers, including Stripe, PayPal, Paystack and Flutterwave. Availability depends on the merchant, transaction currency, country, payment-provider account and applicable rules.
Payment-provider terms and privacy policies also apply when you use their services. A gateway may decline, delay, reverse or review a transaction according to its own requirements.
A payment is not treated as successfully completed merely because checkout was initiated. The payment must be verified through the relevant provider or confirmation process.
Vendnovo may use payment references, signatures, webhooks and provider verification to confirm a transaction and prevent duplicate finalisation.
Cryptocurrency transactions may involve blockchain networks, wallet addresses, network fees, confirmation requirements and exchange-rate conversion.
Customers must send the correct asset, amount and network to the displayed wallet address within the applicable payment period.
Sending an unsupported asset or using an incorrect blockchain network may result in permanent loss that Vendnovo or the merchant may be unable to reverse.
Cryptocurrency values and network conditions may change rapidly. A displayed quote may expire and require recalculation before payment.
Vendnovo does not provide investment, financial or trading advice.
When bank transfer is enabled, the checkout may display the merchant’s receiving-account details. Displaying those details does not automatically confirm payment.
A bank-transfer order may remain pending until the transfer is verified. Customers must use the correct account details and payment reference.
Merchants are responsible for ensuring their saved bank information is accurate and authorised for receiving payments.
Escrow protection applies only when a transaction is expressly identified as an escrow transaction. A normal direct payment must not be assumed to have escrow protection.
Additional escrow instructions may govern release conditions, delivery confirmation, dispute evidence, refunds and processing periods.
Users must provide accurate evidence during an escrow dispute and must not misuse the process to delay or avoid a valid obligation.
Merchant features may be limited by the selected subscription plan. Plan details may include price, billing period, transaction limits and access to specific tools.
A paid subscription or upgrade becomes active only after payment is successfully verified.
Unless otherwise stated, recurring subscriptions may continue until cancelled. Cancellation normally prevents future renewal and does not automatically refund a period already used.
If a paid subscription expires or is cancelled, the account may be returned to an available free plan with reduced features or limits.
The merchant is responsible for confirming stock, fulfilling orders, arranging delivery and providing accurate order information.
Customers should review the relevant merchant’s return policy and contact the merchant first about products, delivery, exchanges or refunds.
Nothing in these terms removes consumer rights that cannot lawfully be excluded.
Refund eligibility depends on the transaction, merchant policy, payment-provider rules and applicable law.
Merchants are responsible for responding to valid disputes and providing requested transaction or fulfilment evidence.
We may restrict an account where refund abuse, excessive chargebacks, fraud or unresolved transaction risk is identified.
Merchants may receive transaction events through webhooks or integrations. Merchants are responsible for securing endpoint credentials and validating events before relying on them.
Webhooks may be delayed, duplicated or retried. An integration should use payment references and idempotent processing to prevent duplicate actions.
We may apply reasonable rate, security or usage limits to integrations.
Merchants retain ownership of product information, logos, photographs, banners and other content they submit, subject to third-party rights.
By submitting content, you grant Vendnovo a limited, non-exclusive licence to host, reproduce, resize, display and transmit that content as necessary to operate and promote your store and provide the platform.
You confirm that you have the rights and permissions required to upload and use submitted content.
The Vendnovo platform, branding, software, interface, documentation and original platform content are owned by or licensed to Vendnovo.
These terms do not grant permission to copy, reverse-engineer, resell, reproduce or create derivative services from the platform except where expressly authorised or legally permitted.
We may restrict, suspend or terminate access where reasonably necessary to:
Where appropriate and legally permitted, we may provide notice or an opportunity to correct the issue.
Termination does not cancel obligations, transaction records, disputes or liabilities that arose before termination.
We aim to provide a secure and reliable service, but the platform may occasionally be unavailable because of maintenance, provider outages, internet failures, blockchain congestion or circumstances beyond our reasonable control.
To the extent permitted by law, the platform is provided on an “as available” basis without a guarantee that every feature will always be uninterrupted or error-free.
We do not guarantee the quality, legality, availability or suitability of every product offered by an independent merchant.
Nothing in these terms excludes liability that cannot legally be excluded.
To the maximum extent permitted by applicable law, Vendnovo will not be responsible for indirect, incidental, special or consequential losses arising from:
To the extent permitted by law, a merchant is responsible for claims, losses and reasonable costs arising from the merchant’s products, content, unlawful conduct, breach of these terms or violation of another person’s rights.
This provision does not apply to the extent a claim was caused directly by unlawful conduct or a breach by Vendnovo.
Our collection and handling of personal information are described in the Vendnovo Privacy Policy .
Merchants must also handle store-customer information lawfully and securely.
We may update these terms to reflect platform, security, legal, regulatory or commercial changes.
Updated terms will be published on this page with a revised effective date. Where appropriate, material changes may also be communicated through the platform or by email.
Continued use after updated terms take effect constitutes acceptance where permitted by law.
These terms are governed by the laws of the Federal Republic of Nigeria, without removing any mandatory consumer protection applicable to you.
Before starting formal proceedings, you should contact us and provide reasonable details of the dispute so both parties can attempt to resolve it in good faith.
Any unresolved dispute will be handled by the courts or dispute-resolution process having lawful jurisdiction.
Questions about a merchant product or store order should first be directed to the relevant merchant.
For questions about these terms, platform access, account restrictions or unresolved complaints, contact:
Email: [email protected]
Include your account email, order or payment reference and a clear explanation of the issue. Do not send passwords, full card numbers, secret API keys or wallet private keys by email.
